Hockanum Valley Community Council, Inc. Privacy Policy

Last updated: March 4, 2025

This privacy notice for Hockanum Valley Community Council, Inc. ("Company," "we," "us," or "our") describes how and why we collect, store, use, and protect your information when you use our services ("Services"), such as when you:

  • Visit our website at http://www.hvcchelps.org or any website of ours that links to this privacy notice.

  • Engage with us in other related ways, including any events, communications, or services.

By using our Services, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us at hvcchelps@gmail.com.

Data Collection: What personal information is collected and how

We collect personal information you voluntarily provide to us when you express interest in our services or contact us directly. The personal information we collect may include:

  • Names

  • Phone numbers

  • Email addresses

  • Mailing addresses

  • Contact preferences

  • Debit/credit card numbers

We may also collect certain sensitive information with your consent or as permitted by law, such as health data.

Additionally, we automatically collect technical information when you interact with our website and services, such as your:

  • IP address

  • Browser type

  • Device information

  • Usage data

We will never disclose any personal information such as phone numbers and SMS consent with any third parties for marketing purposes.

Data Usage: How the information will be used

We process your personal information to:

  • Deliver and facilitate the delivery of services.

  • Fulfill and manage your orders.

  • Communicate with you.

  • Ensure the security of our services.

  • Comply with legal obligations.

We do not use your information for marketing purposes.

Data Protection: Measures taken to protect the data

We have implemented appropriate and reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

However, no system can be guaranteed 100% secure, and we cannot ensure or warrant the security of any information you transmit to us.

User Rights: Rights regarding their personal data and how to exercise them

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your personal information.

To exercise any of these rights, please visit http://www.hvcchelps.org/contact or contact us directly.

Opt-In and Opt-Out

By providing your phone number, you consent to receive SMS messages from us. You can opt out at any time by replying STOP to any messages you receive from us. You may also contact our customer service team to be removed from our SMS list.

Contact Information

If you have any questions regarding this Privacy Policy or our SMS policy, please contact us at:

Telephone: (860) 872-9825

Email: hvcchelps@gmail.com
Address:
Hockanum Valley Community Council, Inc.
29 Naek Road Suite 5A
Vernon, CT 06066
United States

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website at http://www.hvcchelps.org.

We encourage you to review this policy periodically. Your continued use of our services after any modifications indicates your acceptance of the updated terms.

Additional Information

Do we collect information from minors?

We do not knowingly market or send service communications to individuals under 18 years of age. By using our Services, you affirm that you are at least 18 years old or the parent/guardian of a minor using our Services.

Sharing of Personal Information

We may share personal information with third-party service providers as necessary to perform services on our behalf, such as:

  • Data analytics services

  • Payment processors

We may also share personal information during business transfers (such as mergers or acquisitions), but never for marketing purposes.

Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Reviewing, Updating, or Deleting Your Data

To request to review, update, or delete your personal information, please visit http://www.hvcchelps.org/contact.


SMS Terms of Service

SMS Consent Communication

The phone numbers collected through the SMS consent process will never be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive SMS messages from Hockanum Valley Community Council (HVCC), you may receive messages related to the following:

  • Appointment reminders

  • Follow-up messages

  • Office Closures

Example Message:

“This is [Clinician Name] from HVCC, reminding you of your appointment on [Date] at [Time]. If this is a virtual visit, please use the following link: https://www.hvcchelps.org/clinicconnect. If you need to reschedule or cancel, reply to this message or call our office at (860) 872-9825. To opt out of SMS reminders, reply STOP.”

Message Frequency

Message frequency may vary. You may receive up to 3 SMS messages per week regarding office closures, appointments reminders, and follow-up notifications.

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. Fees may vary if the message is sent domestically or internationally.

Opt-In Methods

You may opt-in to receive SMS messages from HVCC in the following ways:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Opt-Out Methods

You can opt out at any time by replying STOP to any SMS message you receive. Alternatively, you may contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues with SMS messaging, you can reply with the keyword HELP or contact us directly at http://www.hvcchelps.org/contact.

Standard Messaging Disclosures

  • Message and data rates may apply.

  • You can opt out at any time by texting STOP.

  • For assistance, text HELP or visit our Privacy Policy and Terms and Conditions pages.

  • Message frequency may vary.